Refund and Return Policy

1. 60-Day Money-Back Guarantee

We’re confident in the quality of every Milolabco product. If you receive a defective product, you don’t pay—it's that simple.

We stand behind our craftsmanship, offering a full refund within 60 days of purchase for any faulty items—because we know our quality speaks for itself.

2. Return Policy

Please note that our sale products do not support returns. We appreciate your understanding and support.

3. Non-Refundable Items

The following items are not eligible for a refund or free product resend:

• Products damaged by the customer.

• Sale items are only refundable if the product has any defects; otherwise, sale items are not refundable
  

• Customized or personalized items that cannot be resold.

4. Request Process

To request a refund, please:

• Reach out to our customer support team at
  
  

  hi@milolabco.com

• Provide your order number and a detailed reason for your request.

• Once approved, we will process your refund.

5. Refund Methods

Refunds will be processed using the original payment method within 2~7 business days.

6. Lost Products

 If your product is lost in transit and hasn’t been delivered within a reasonable timeframe beyond the estimated delivery date, please notify our customer support team at

hi@milolabco.com

, We will promptly investigate the matter with our shipping partners and work to resolve the issue swiftly.

7. Contact Information

For any questions about our refund and free product resend policy, please contact us at 

hi@milolabco.com